Rachel Williams

Name Rachel Williams
Company NHS
Location Shrewsbury and Telford Hospital NHS Trust
Last Known Job Role Therapy Centre managers’ PA

Rachel developed a back problem whilst working in a greengrocer and had to leave. She applied for other jobs but was rejected because of her back condition. After five years of unemployment, at 24, she started doubting her abilities, lost self-confidence and gave up looking for jobs.

Fortunately Rachel commenced a Prince’s Trust ‘Get Into Hospital Services’ programme, delivered in partnership with The Shrewsbury and Telford Hospital NHS Trust. During the four-week programme Rachel undertook work experience in a variety of office environments within the hospital, growing her skills and confidence.

Her enthusiasm led to her being invited to a successful interview as a therapies administration apprentice. Rachel lacked confidence at first but interacted well with patients and colleagues.

She said: “The department became like a second home to me. In fact, I spent more time there than at home!” As part of her apprenticeship Rachel undertook her Level 2 NVQ in Business Administration.

After completing her apprenticeship Rachel was offered a role as an administration assistant within the therapies team, gaining promotion to acting PA to the therapies managers.

Rachel said: “I don’t know where I’d be now if I hadn’t done the Prince’s Trust programme, it’s changed my life into a much happier one. I’m much more focused and I’ve got a reason to get up in the morning. I went from nothing to an apprentice in the NHS and now I’m acting up as PA for five therapy centre managers”.