Before joining British Gas, Ryannie was at school and volunteered at a school for children with disabilities. She had always thought about staying on in education but wasn’t sure what her options were.
“If I’m honest, I was going to go to university to be a Physiotherapist, but the more I thought about it, the more I knew that university wasn’t really for me. Even though I had no idea what it was like being an Apprentice in a contact centre, it’s been one of the best things I’ve done, as I can earn money whilst studying. I also feel like I have a career.”
Ryannie said, “I really am a people person and learning about helping customers every day and some of the responses from them are what the job is about, it makes you feel good about yourself knowing you can help others”.
“I applied for the Apprenticeship because I think it is exciting to be a part of something completely different from what I thought I wanted to do. Now I’ve been here for four months it’s definitely the opportunity for me as I can develop and help customers. I can also make a career in customer service.”
Ryannie’s team are one of the top performing teams in Edinburgh and are making a key difference to British Gas by improving customer satisfaction scores alongside increased productivity, therefore helping more British Gas customers in a shorter time period. The team managers have put this is down to the quality, structure and investment of the Apprenticeship scheme.
We recognise Apprenticeships as key to Centrica building the capabilities we need to win as a services company now and in the future. We are working with the UK governments to support a consistent benchmark of excellence in Apprenticeships, and are proud to be a leading service employer in this field.