Graham joined the Renaissance Manchester Hotel following a 4 week unpaid placement as part of a Get in to work programme for Care leavers supported by Care 2 Work.
Marriott worked in partnership with NCAS to provide a very successful academy to help young people who were leaving a care setting to prepare themselves for employment and provide employability skills and a structured work experience programme.
Graham was only 18 and had never worked previously but shone during his placement in our front office and we offered him a role as Switchboard operator on a full time basis. During the first few months the hotel worked closely with Graham and Care to Work to help him settle into a new way of life, living independently and integrating into full time employment.
Graham had a sensible and professional outlook and soon it became clear that he had a natural talent for hospitality and he soon moved to front desk where he completed an NVQ level 2 in hospitality through our work place training provider.
After 5 years Graham was encouraged to take on a supervisory role in our front desk team, training and coaching new team members and running shifts, supervising reception, concierge and the switchboard associates.
The following year Graham enrolled on Marriott’s Essential Skills for Supervisors and Managers and at around the same time he was promoted to Senior Supervisor for the front office department.
This role is critical in supporting the manager in the smooth running of the department but also being a senior person on duty within the hotel operations on certain shifts. Graham has really made the most of the opportunities he has been offered to develop in front office and has truly grown in confidence over the years.